Terms of service

 

 

Welcome to Cappella Sports Private Limited (“we”, “us”, or “our”).
By visiting www.cappellasports.com or purchasing from us, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or services.

1. General Overview

Cappella Sports Private Limited operates this website. Throughout the site, the terms “we”, “us”, and “our” refer to Cappella Sports Private Limited, registered in India.
We offer this website, including all information, tools, and services available from this site, to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing or using our website, you agree to these Terms and Conditions. If you do not agree, please discontinue use immediately.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services securely.

2. Eligibility and Use

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction, or

  • You have obtained consent from a parent or legal guardian to use this website.

You agree not to use our products or website for any unlawful or unauthorised purpose.

3. Products and Services

We strive to display product information, images, and prices as accurately as possible. However, minor errors or inaccuracies may occur.
We reserve the right to correct such errors or update details without prior notice. If a correction affects an active order, we will notify you before processing.

All items are subject to availability and governed by our Return & Refund Policy.

4. Pricing and Payments

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Prices are subject to change without notice.

  • All payments are securely processed through authorised third-party payment gateways.

  • We accept major debit/credit cards, UPI, and net banking.

  • We do not store, share, or access your payment details.

5. Shipping and Delivery

Orders are dispatched from our Chennai warehouse in accordance with our Shipping Policy.
Delivery timelines may vary based on your location and logistics provider availability.
You will receive a tracking number once your order has been shipped.

If your order is delayed or a product is out of stock, our support team will contact you directly.

6. Returns and Refunds

We aim for complete customer satisfaction.
Our Return & Refund Policy explains how to initiate a return, refund, or replacement.
Returns must comply with the stated eligibility conditions, including unused and undamaged items with original packaging and tags.

7. User Accounts

When creating an account, you agree to:

  • Provide accurate and complete information;

  • Maintain confidentiality of your login credentials; and

  • Notify us immediately if you suspect any unauthorised access to your account.

We are not responsible for any loss arising from your failure to protect account information.

8. User Conduct

You agree not to:

  • Use the site for fraudulent or illegal activities;

  • Transmit harmful code, malware, or spam;

  • Impersonate another person or misrepresent your identity;

  • Attempt to disrupt or bypass site security systems.

Violation of these terms may result in suspension or termination of your access.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Cappella Sports Private Limited and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or reuse content without prior written consent.

10. Limitation of Liability

While we take every effort to ensure accurate and reliable service, we do not warrant that:

  • The website will operate error-free or without interruption; or

  • Product descriptions are completely free of typographical errors.

To the extent permitted by law, Cappella Sports Private Limited shall not be liable for indirect, incidental, or consequential damages resulting from your use of our website or products.

This limitation does not affect your statutory rights as a consumer.

11. Indemnification

You agree to indemnify and hold harmless Cappella Sports Private Limited, its employees, affiliates, and partners from any claims, damages, or liabilities arising from your violation of these Terms or misuse of our services.

12. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy.
We comply with applicable data protection laws and ensure your information is securely managed and never sold to third parties.

13. Modifications to Terms

We may update or modify these Terms and Conditions periodically.
Significant changes will be announced on this page at least 7 days prior to taking effect.
Your continued use of the website following any updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms and Conditions are governed by the laws of India.
Any disputes shall fall under the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

15. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Cappella Sports Private Limited
New No. 1, Sriram Nagar, South Street,
Alwarpet, Chennai – 600018, India
📧 customersupport@cappellasports.com
📞 +91 78240 02226