Collection: Replacement Policy

We want your experience with Cappellasports.com to be as perfect as possible. We understand that occasionally you may have to replace something for a variety of reasons and to make it easier, we have a no-hassle 7-day exchange policy from the day of receiving the order. If the item you receive is not right, whatever the reason, return it to us within 7 days and we will promptly replace the product. Below are a few extra details to keep in mind, to make sure you get your replacement:

Rackets: Rackets must be returned completely unused and must have the plastic wrap on the handle and cannot have any ball fuzz on the strings or scrapes on the bumper guard. Please ensure the MRP tag is enclosed within the package.
Shoes: Shoes must be in brand new condition. Please ensure the MRP tag is enclosed within the package. You should use the same box your shoes were shipped in to return them.
Apparel: Apparel items must be returned unworn and unwashed with the original tags still attached.
Accessories: Bags, Strings and Accessories must be returned unused and with their original package and labels.

Cappellasports.com reserves the right to reject any return request if the product package is opened or the product looks used and is not in its original packaging.

We strongly recommend that you use an insured and recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.

For all exchanges or replacements, once the original order is received at the warehouse it goes through quality check and then we will proceed with the dispatch of the exchange/replacement product.Please contact our customer service personnel before going ahead with any replacement. We will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the items should be returned in their original packaging.

Diwali Dhamaka Sale Terms and Conditions:

Products Sold under Rs.3838 /- Offer classified under Non-refundable category as this is a limited period sale.
Replacements are only applicable for size-related issues.
Requests for size replacement must be made within 3 days from the date of delivery.
For size replacement, the returned shoes must be unused and in their original packaging to qualify.
Products are subject to availability. Incase of selected product/size goes Out of Stock, buyer gets an option to select another product only from the 3838 catalogue.

Expectations:

Any products sold under Clearance/FIXED PRICING/Maximum Discount Special Sale will not adhere to the replacement policy of Cappella Sports.

In order to ensure you are getting products with the highest standard of hygiene and quality, we do not accept returns for certain items including: