Collection: Privacy Policy

At Cappella Sports Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting www.cappellasports.com or communicating with us online or offline.

1. Information We Collect

We may collect the following types of information when you visit our website or make a purchase:

Personal information such as your name, billing and shipping address, phone number, and email address.
Payment information such as credit/debit card details, which are processed securely by our authorised payment gateways.
Non-personal information such as browser type, device information, IP address, operating system, and pages visited on our site, to help us improve performance and user experience.

We only collect information that is necessary for completing your transactions and providing customer support.

2. Use of Information

The information we collect is used to:

Process and deliver your orders.
Communicate order confirmations, updates, and support responses.
Notify you about product launches, offers, or service updates (if you choose to receive them).
Improve our website, products, and customer service experience.

We may share limited information with trusted third-party service providers — such as courier partners or payment processors — strictly to fulfil your order or provide related services. These partners are bound by confidentiality and data protection agreements.

3. Payment Security

Your payment security is our top priority.

We do not store or retain any credit card or payment details on our servers. All payment transactions are processed through secure, industry-standard payment gateways that use advanced encryption and fraud prevention technologies.

Once submitted, your payment data is transmitted directly to our authorised payment partners and safeguarded in accordance with applicable PCI-DSS standards.

4. Data Protection

We employ appropriate administrative, physical, and technical security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Both online and offline information are securely maintained.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyse site traffic. Cookies do not collect personally identifiable information and can be managed through your browser settings.

6. Access, Update, or Delete Your Information

You can access and update your personal information anytime by logging into your account or contacting our customer support.

To request deletion of your personal data, you may email us at ecommerce@cappellasports.com or call us at +91 78240 02226. We will process your request in accordance with applicable data protection laws.

7. Links to Other Websites

Our website may contain links to third-party sites. Cappella Sports is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies separately.

8. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date.